Frequently Asked Questions

Everything you need to know about your Beauty House experience.

Are your beauty products authentic?

Yes, 100%. Beauty House is an authorized retailer for all brands we carry. We source directly from the manufacturers to ensure you receive genuine, high-quality products.

How can I track my order?

Once your order is shipped, you will receive an email with a tracking number and a link to the carrier's website. You can also track your status directly in your account dashboard.

What is your return policy?

We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or tested.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

Are your products cruelty-free?

We prioritize ethical beauty. You can find a 'Cruelty-Free' filter on our shop page to browse products and brands that do not test on animals.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.